AfterShip Returns & Exchanges
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Reduce return costs and recapture more revenue with automated returns and exchanges
AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.
- Retain revenue with incentivized & personalized exchange offers and fraud checks
- Cut operational costs with discounted labels, smart return rules, and automation
- Deliver a seamless experience with branded return portal and native POS solution
- Identify hidden patterns and refine business strategy with built-in analytics
- Offer free returns and offset the cost with Return Care
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Spanish, and Italian
Works with
- Shopify POS
- Shopify Flow
- Shopify Admin
- UPS
- FedEx
- USPS
- Canada Post
- Gorgias
Categories
Return options
Pricing
Return Care
Free
Features
- All Premium features
- Shopper-funded returns
- Revenue share
Essentials
$11 / month
or $108/year and save 18%
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Features
- All Free features
- In-app automatic labels
- Branded returns page
- Email notifications
- Basic refunds and exchanges
- Basic routing rules
7-day free trial
Pro
$59 / month
or $588/year and save 17%
$1 for the first month. Includes 100 returns per month, $0.50 per extra return
Features
- All Essentials features
- Automatic returns approval
- In-app returns tracking
- Refund to store credit
- Return methods
- Eligibility rules
7-day free trial
Premium
$239 / month
or $2,388/year and save 17%
$1 for the first month. Includes 200 returns per month, $1 per extra return
Features
- All Pro features
- Shipment status-based automation
- Embedded returns page
- Exchange for other items
- Exchange on store
- Pre-built integrations
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,249)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for streamlining returns, saving time for businesses and customers. It's praised for strong customization, automation, and seamless Shopify integration, handling simple to complex returns. Performance is noted as reliable over years. Customer support is frequently highlighted as exceptional, with a helpful, responsive, and knowledgeable team offering assistance through chat and video calls.
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.
Customer service does respond fairly quickly.
Hello JJ Malibu's Team,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused.
Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed.
We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues.
Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations.
Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further.
Warm Regards,
Team AfterShip
Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.
The app works perfectly, and I have not had any issues with it in 3 years.
Thanks team!
We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him.
AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!
Support
App support provided by AfterShip.
Resources
Developer
Launched
February 28, 2017
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