AfterShip Returns & Exchanges
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Automated returns solution for brands to save time and recapture revenue on returns
Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.
- Self-service returns page and email notifications to reduce customer anxiety
- Smart return rules like returns window and non-returnable items to lower returns
- Flexible refund and exchange options to delight customers and recover revenue
- Automation rules like auto-refund and auto-restock to reduce manual work
- Carrier and warehouse settings for quick and cheap package return and restocking
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Spanish, and Italian
Works with
- Shopify POS
- Shopify Flow
- Shopify Admin
- UPS
- FedEx
- USPS
- Canada Post
- Gorgias
Categories
Return options
Pricing
Free
Free to install
3 returns per month
Features
- Returns management portal
- Branded returns page
- Email notifications
- Basic returns window and reasons
- Manual approvals and label uploads
Essentials
$11 / month
or $108/year and save 18%
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Features
- All Free features
- In-app automatic labels
- Branded returns page
- Email notifications
- Basic refunds and exchanges
- Basic routing rules
7-day free trial
Pro
$59 / month
or $588/year and save 17%
$1 for the first month. Includes 100 returns per month, $0.50 per extra return
Features
- All Essentials features
- Automatic returns approval
- In-app returns tracking
- Refund to store credit
- Return methods
- Eligibility rules
7-day free trial
Premium
$239 / month
or $2,388/year and save 17%
$1 for the first month. Includes 200 returns per month, $1 per extra return
Features
- All Pro features
- Shipment status-based automation
- Embedded returns page
- Exchange for other items
- Exchange on store
- Pre-built integrations
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,238)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface that simplifies returns and exchanges, praising its seamless Shopify integration. They value the automation and customization options that streamline the returns process. The responsive customer support is frequently highlighted for its effectiveness in resolving issues promptly. The centralized returns management system is noted for efficiently handling various return scenarios, enhancing customer satisfaction and revenue retention.
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.
Customer service does respond fairly quickly.
Hello JJ Malibu's Team,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused.
Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed.
We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues.
Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations.
Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further.
Warm Regards,
Team AfterShip
Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.
The app works perfectly, and I have not had any issues with it in 3 years.
Thanks team!
I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.
Support
App support provided by AfterShip.
Resources
Developer
Launched
February 28, 2017
Featured in
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