AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Pricing
Free to install
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes
Rating
4.6 (1,289)
Developer
AfterShip

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes

Languages

English, German, French, Spanish, and Italian

Works with

  • Shopify POS
  • Shopify Flow
  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Pricing

Free

Free to install

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$23 / month

or $228/year and save 17%

60 returns per month, $0.50 per extra return

  • All Free features
  • In-app automatic labels
  • Branded returns page
  • Email notifications
  • Basic refunds and exchanges
  • Basic routing rules

Pro

$59 / month

or $588/year and save 17%

100 returns per month, $0.50 per extra return

  • All Essentials features
  • Automatic returns approval
  • In-app returns tracking
  • Refund to store credit
  • Return methods
  • Eligibility rules

Premium

$239 / month

or $2,388/year and save 17%

200 returns per month, $1 per extra return

  • All Pro features
  • Shipment status-based automation
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Pre-built integrations

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,289)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the return process, noting its easy setup and integration with existing systems. It enhances customer satisfaction by suggesting new items for exchanges and offers robust support, including chat and video calls for personalized assistance. The app effectively manages returns in one place, improving the overall return experience.

March 14, 2025

Setup was pretty complex but support helped us out all the way through.
After 2 weeks of tweaking, we are happy with the finished product.

Vivid Workwear
Australia
17 days using the app
March 31, 2025

Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information.

Wasted our time and energy.

Buildmat
Australia
About 2 months using the app
AfterShip replied April 3, 2025

Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us.
We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship.
Please feel free to contact us if you have any questions.
Regards,
Team AfterShip

May 14, 2025

The the way users are managed is unfair and broken. Why do I need to pay for additional seats on top of the per-return rate.

Avoid.

Blundstone UK
United Kingdom
Over 4 years using the app
AfterShip replied May 19, 2025

Hello Blundstone UK Team,

I understand how you feel; however, our role-based user management is standard practice across SaaS applications worldwide.

This provides a better way to manage a Small to Large business without needing to share the same Admin credentials with everyone in your team to access AfterShip.

You can continue to use AfterShip with a single owner account and not opt for additional seats if you prefer, and this is the reason we have the Member seats as an optional add-on to allow merchants to scale up as per their business requirements.

We'll consider it as feedback and see how we can incorporate member seats in existing subscriptions. If you have any more suggestions, please visit our Ideas Portal.

Regards,
Shafiq Alam
Team AfterShip

Support

App support provided by AfterShip.

Developer

AfterShip

120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

Launched

February 28, 2017

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