AfterShip Returns & Exchanges

Name: AfterShip Returns & Exchanges
Brand: AfterShip
Rating: 4.7 (1544 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.7 (1,544)
Developer: AfterShip

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Reduce return costs and recapture more revenue with automated returns and exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.

Retain revenue with incentivized & personalized exchange offers and fraud checks
Cut operational costs with discounted labels, smart return rules, and automation
Deliver a seamless experience with branded return portal and native POS solution
Identify hidden patterns and refine business strategy with built-in analytics
Offer free returns and offset the cost with Return Care

Popular with stores like yours: Based in United States

Languages

English, German, French, Spanish, and Italian

Works with

Customer accounts
Shopify POS
Shopify Flow
Shopify Admin
Canada Post
FedEx
Gorgias
UPS
USPS

Pricing

Choose the plan that best fits your business.

Return Care

Free

Features

All Premium features
Shopper-funded returns
Return labels handled by AfterShip
Revenue share

Essentials

$19 / month

or $192/year and save 16%

$1 for the first month. Includes 20 returns/month; $0.50 per extra return.

Features

In-app automatic labels
Branded returns page
Automatic returns approval
Refunds and exchanges
Eligibility rules
Return analytics

7-day free trial

Premium

$119 / month

or $1,188/year and save 17%

$1 for the first month. Includes 100 returns per month, $1 per extra return

Features

All Essentials features
Advanced workflows
AI-powered exchanges
Fraud prevention
Warranty management portal & dashboard
Pre-built integrations

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,544)

Overall rating

4.7

Counts per rating level

83% of ratings are 5 stars
1.3K
8% of ratings are 4 stars
122
2% of ratings are 3 stars
31
1% of ratings are 2 stars
22
6% of ratings are 1 stars
86

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for simplifying and automating returns and exchanges. They praise its fast, patient, and knowledgeable support that guides them through setup and policies. Key benefits include variant swaps, automated approvals, customer-generated labels, and a branded returns page that integrates smoothly with Shopify. Many say it’s easy to use, handles complex scenarios, improves operations, and can pay for itself through retained revenue.

Edited October 2, 2026

So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.

Cotes of London

United States

About 2 months using the app

June 11, 2026

HORRIBLE EXPERIENCE!

Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.)

Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more.

This entire process has been deceptive and frustrating. Bait and switch at every turn.

Look elsewhere for your returns app needs. This one ain't the one.

AnglerCo

United States

2 days using the app